FREQUENTLY ASKED QUESQUESTIONS
  • What can I bet on?

  • You can bet on football, boxing, volley ball and other game we have in our sport book.

  • How to play for real money?

  • Just create your own account with SmartWin Sport book following this link https://www.mysmartwin.com/eng/users/register . You can deposit using cash in any of our branches or visit this page for other methodes of payment https://www.mysmartwin.com/eng/pages/payment-methods

  • How to open account with  SmartWin Gaming?

  • Fill in the quick sign up fields with your details here https://www.mysmartwin.com/eng/users/register a confirmation message will be send to your mail for account confirmation and that is it, your are now ready to make your first bet.

  • Withdrawals and deposition charges?

  • No charges will be made on your account when you deposit or during withdrawal from your account. However, please check with the payment provider that you choose to see what their terms and conditions are. Our Sport book  process withdrawal request every morning.

  • How do I deposit?

  • Once registrated you can deposit in any of our branches or request a deposit following this link https://www.mysmartwin.com/eng/deposits

  • How do I withdraw my winnings?

  • Withdrawing your winnings is basically just depositing funds in reverse. When logged into your betting account go to the page https://www.mysmartwin.com/eng/withdraws and ask for the disired ammount. Withdrawals are processed every morning except sundays.

  • Payout rules

  • The payout of the official results of all bets contained on the tickets will be published by the company and will be paid as follows:

  • 1 ETB           –  5.000 ETB (24 hrs)

  • 5.001 ETB    – 10.000 ETB (96 hrs)

  • 10.001 ETB  –  50.000 ETB (Within 10 days)

  • In case there is not such an amount availble, a time period of 160 days is set by the company do proceed with the payment. The time period startes when the last selection on the ticket is settled. The winnigs are payed out by the service workers in cash. The time limit for a complaint against the amount of the winning is 30 days after the commencement of the payout. In this period the company is obliged to proceed with the payout. After this period all claims for the winning are expired. In a case of a protest the payout will be suspended until a final decision is taken.

  • What is the minimum deposit to account?
  • The minimum deposit  to any account in our sport book is 30ETB

  • How much should I stake?

  • This is entirely up to you. the minimum bet in our sport book is 30ETB and above. The only absolute rule is that you should never stake any amount greater than what you're prepared to lose.

  • What kind of  devices can I use?

  • You can  use computer, any kind of mobile android and other  device where you can connect to the internet via a browser. Our play book opens in any kind of application. Our site is feature rich when using Google chrome go to setting and enable internet option to view all the content.

  • If I have a problem or a question who do I speak to?

  • Just click on the Help button or send an email to mysmartwin@gmail.com and our support team will deal with your query immediately .

  • Are my details safe with SmartWin Sport book?

  • Yes, we use state of the art encryption to safeguard your details. SmartWin Sport book has its own secure storage that we do not share with any other company. We will never pass on our customers details to a third party.

  • Is sports betting only for experts?

  • No, absolutely not. You don't need to be a sports expert, and you don't need to be an expert in betting. Part of the appeal of sports betting is that it's really easy to get started, and you don't need much knowledge to have some fun. Obviously you're chances of winning increase if you have a lot of sports knowledge or really understand betting strategy, but neither of these is a necessary requirement to enjoy betting.

  • What different kinds of odds can i enjoy?

  • We have three different kinds of odds in our sport book such as decimal, fractional and American. Decimal odds are increasingly becoming the standard, but fractional and American (money line) odds are still widely used.

  • What is the best sport to bet on?

  • There's no correct answer to this question. The simple answer to this question is of course to bet on what you think is going to happen, and this is exactly what most bettors do. Successful sports betting is more complicated than that though. There are a few factors you need to consider when choosing your selections, most notably is how big the odds is.

  • Is it legal to bet online?

  • Yes it is.

  • Is it safe to bet online?

  • Yes our online betting is perfectly safe, reputable and trustworthy, so there is no real reason you shouldn't be safe.

  • What is the minimum bet I can make?

  • The minimum bet on our site is 30ETB and may also depend on what you're betting on.

  • What is the maximum bet I can make online?

  • There is no maximum bet at our sites. you can bet as  high enough for the average bettor, but if you do want to bet for particularly high stakes you can always contact customer support and ask for your limits to be raised.

  • Why we offer bonuses and rewards?

  • We offer bonuses and rewards for two main reasons. First, as an incentive to encourage new customers to open an account. Second, as a way to reward existing customers for their betting activity and encourage their loyalty.

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